Frequently Asked Questions

Travel Medicine Consultation

  • 30 minute travel medical consultation done on Zoom with an experienced Rockdoc Travel Medicine Professional 
  • Personalized travel medicine recommendations based on your medical history, travel itinerary, and planned activities so you understand how to best keep yourself safe and healthy while traveling.  
  • Prescriptions for vaccinations, oral medications, and over-the-counter medications 
  • Referrals for pharmacies in your area that have the vaccinations/medications you need in stock, and/or your prescriptions mailed to you 

A travel medicine consultation involves meeting with a professional with special training in travel medicine. You will receive up-to-date, destination-specific advice concerning current risks and local outbreaks, medications and vaccines that are recommended or required, and they will provide you tips and resources to prevent illness while you are travelling. For high-risk destinations where malaria, yellow fever, or gastrointestinal illnesses are present, it is particularly important to speak with a travel medical professional. 

Travel medicine consultations are not covered by provincial health, and therefore must be paid for privately. However, many extended health benefits and insurance providers will cover all or part of the travel consultation. 

Unlike most family doctors, Rockdoc’s Travel Medicine Professionals have specific training and qualifications in Travel Medicine. They are up-to-date on outbreaks worldwide, regional guidelines, and recommended vaccines and medications tailored to your travel plans and your medical history. Additionally, most family doctors do not provide this service. 

A Rockdoc Travel Medicine Professional must conduct a consultation first. We need to know your medical history, allergies, immunization history, and specific travel itinerary before generating a prescription. 

Ideally, your travel medical consultation should take place at least 4 to 6 weeks before travelling. This will ensure vaccinations will have time to build immunity, and certain vaccines require multiple doses at separate time intervals. However, we understand that certain trips may come up at short notice, so we will provide a consultation at any time prior to travelling, and will tailor your personalized travel medicine recommendations based on how much time you have prior to departure. 

Rockdoc’s Travel Medicine Professionals will discuss your travel itinerary, planned activities, your medical and immunization history, and conduct a risk assessment to determine which vaccines and/or medications are appropriate for you. Our Travel Medicine Professionals will also provide you with destination-specific education and safety concerns. You will be provided referrals for pharmacies in your area that have the vaccinations/medications you need in stock, and/or arrange for your prescriptions mailed to you, and will send your prescription to the pharmacy of your choice.   

There is no minimum age for a travel medicine consultation. In fact, newborns and children may be more susceptible to certain travel-related illnesses. 

Yes, some travel vaccines can be given to infants as young as 6 months old. Furthermore, your infant may require certain medications to prevent diseases like malaria. Rockdoc’s Travel Medicine Professionals will also provide important advice regarding infants or children, such as which sunscreens or insect repellants are safe or recommended at a certain age. 

Booking your Travel Medicine Consultation

Travel medicine consultations are booked online – Click HERE to book your consultation.  

If you have any issues booking your travel medical consultation, please contact our Customer Success team at 1 (833) 274-9673 or [email protected]. 

Yes, group discounts are provided for groups traveling to the same destination(s). On the booking page select the number of people traveling to the same destination that would like to do their travel medical consultation with Rockdoc, and the total cost with the group discount applied will be displayed. 

Group discounts are provided for groups traveling to the same destination(s).   

Each person traveling in your group will need to schedule a separate Travel Medical Consultation and complete a separate Intake Form. We do not do travel medical consultations with multiple adults at the same time due to the confidential personal health history that is discussed during the consultation.  

Preparing for your Travel Medicine Consulation

After booking your travel medicine consultation, you will receive an email with your Intake Form. We request that you have your Intake Form completed at least 24 hours prior to your appointment, so Rockdoc’s Travel Medicine Professionals can provide you with the most accurate and timely information and advice. 

If your intake form is not completed 24 hours prior to your appointment time, your appointment will need to be rescheduled. A member of our Customer Success team will reach out to you to reschedule.  

The Intake Form asks you for information regarding your destination, dates and duration of travel, and your medical and immunization history. It is helpful to have your vaccine records and list of current medications on hand at your appointment, as this will be reviewed by the Travel Medicine Expert.  

If you need assistance completing the electronic Intake Form, please contact our Customer Success team for assistance at 1 (833) 274-9673 or [email protected]. 

After booking your travel medicine consultation, you will receive an email with your Intake Form. If you have not yet received it, please check your Promo/Spam folders. If you still cannot find the Intake Form, please contact our Customer Success team for assistance at 1 (833) 274-9673 or [email protected].  

You can find the link for your Zoom video appointment in the booking confirmation email and appointment reminder emails.  

Prescriptions for Travel Vaccinations & Medications

Rockdoc’s Virtual Travel Clinic offers all of travel vaccinations and medications available in Canada, including Yellow Fever. Click HERE to see the full list of travel vaccinations and medications.  

The travel medical consultation is virtual. Travel vaccination administration and medication dispensing is done by a local pharmacy. A Rockdoc Travel Medicine Professional will help you choose a local pharmacy that has the necessary vaccinations and medications in stock. With Rockdoc’s Virtual Travel Clinic, you also have the option to have medications mailed to you (vaccinations must be dispensed and administered in-person at a pharmacy).  

A Rockdoc Travel Medicine Professional must conduct a consultation first. We need to know your medical history, allergies, immunization history, and specific travel itinerary before generating a prescription. 

Rescheduling, Cancelations & Refunds

You can reschedule your travel medical consultation without a rebooking fee up to 72 hours before your appointment. You can find the link to change your appointment in the confirmation and reminder emails.  

If you want to reschedule your appointment 72-24 hours prior to your appointment there is a $25 fee. Please contact Customer Success at 1 (833) 274-9673 or [email protected] to reschedule.  

Appointments cannot be rescheduled within 24 hours of your appointment time.  

If you are 15 minutes late for your appointment, you will be deemed to have missed your appointment and a new travel medical consultation must be booked at full cost. 

You will receive a full refund if you cancel your appointment up to 72 before your appointment. If you cancel your appointment 72-24 hours before your appointment there is a $25 cancelation fee. Appointments canceled within 24 hours of the appointment time are not refunded.   

About Rockdoc

Rockdoc’s travel medicine physician is a dually certified Family and Emergency physician with a Certificate in Travel Health from the International Society of Travel Medicine. Rockdoc’s Travel Medicine Professionals are Registered Nurses who have undergone in-depth training in travel medicine. Our Rockdoc’s Travel Medicine Professionals have access to high quality travel medicine resources, and are up to date on the latest destination-specific outbreaks and safety concerns. 

14 years. Rockdoc was formally incorporated in November of 2008 and has been providing a range of services to our clients since. Our principals have been in active medical and nursing practice in Canada for 30 years, since as far back as 1992.